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Sentinel EMS

A scalable enterprise software license and entitlement management solution

Sentinel EMS is a Web-based solution that provides software publishers with a centralized tool for all license and entitlement management functions, a simple interface to their back office systems, and a variety of advanced data collection and reporting functions. These features enable customers to improve business operations thereby enhancing the end-user experience and maximizing profitability. Sentinel EMS can be hosted on premise or on Sentinel Managed Application Hosting Services for improved delivery, reliability and security.

Sentinel EMS, fully integrated with SafeNet’s Sentinel RMS, LDK and Cloud solutions can also be used with any licensing technology. Sentinel EMS provides you with a means to centrally manage different licensing systems via a single, consistent interface to employees, partners, and end-users for managing their software licenses.

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Operating Systems

  •  Windows 7.0 and Windows 8.0
  •  Windows XP (x86 and x64) 
  •  Windows server 2003, 2008 

Java Runtime Environment

  •  Java Runtime Environment (JRE 7 update 5)
  •  Microsoft .NET Framework 2.0
  •  Microsoft Windows Installer (MSI) 4.5

Apache Tomcat 7 Server

  •  Apache Tomcat 7 as a server or service 

Microsoft SQL server 2005/2008  (you may install on either a local or remote computer)

  •  Microsoft SQL Server 2005 x86/x64
  •  Microsoft SQL Server 2005 Express Edition x86/x64 (must be enabled for remote connections)
  •  Microsoft SQL Enterprise 2008 x86/x64
  •  Microsoft SQL Enterprise 2008 R2 x86/x64

Web Browser

  •  Internet Explorer (32 bit) versions 7,8,9
  •  Mozilla Firefox (32 bit) version 13 onwards
  •  Google Chrome (32 bit) version 20 onwards
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Centralized License Management Interface
Featuring a centralized interface and a role-based vendor portal, Sentinel EMS enables software publishers to improve the management of the license lifecycle. The vendor portal offers increased visibility to partners and distributors while the self-service end-user portal significantly cuts support costs.

Simplification of Licensing & Fulfillment Functions
Sentinel EMS provides organizations with a way to replace manual, time-consuming processes related to licensing. By automating licensing fulfillment, activation, and management capabilities, you can streamline operations, compliance, and reporting functions throughout the entire licensing lifecycle. The features include:

  • License Fulfillment and Delivery Automation which minimize time-consuming manual data entry and tracking functions.  
  • Quick and Easy Product Configuration which reduces development and inventory costs.  
  • Create Bulk Entitlements to simplify the fulfillment process for your distributors by enabling channel end-users to do their own license activations.  
  • Improve End-user Experience with a foolproof way to validate account details and receive products.  
  • Loading of Bulk Entitlements from a file which improves productivity and reduces operational costs.  
  • Entitlement Split and Transfer which enables you to administrate entitlements in the event of mergers or acquisitions, where assets must be updated to reflect new/different ownership.  
  • Entitlement History which provides you a view of entitlement transaction history.  
  • Multi-tier Channel Support which provides the ability to associate multiple Channel Partners to a given entitlement such that all associated partners have access to the entitlements. All channel partners identified to entitlement will have access to view and perform activation transactions to the Entitlement on behalf of end-customer.  
  • Multiple Emails Associations with entitlement which allows you to associate multiple email addresses to a single entitlement to support notification of entitlement transactions.  
  • ESD Web Services which allows you to configure product download and delivery using the Web Services.  
  • Channel Partner Web Services which allows creation and management of Channel Partners programmatically using web services.  

Product Activation & Entitlement Data Collection & Reporting
Through its data collection and reporting features, Sentinel EMS allows ISVs to accurately forecast their renewal, upgrade, and budgeting figures, as well as determine how products are being deployed and used. Collecting registration data provides direct access to your customers. By tracking entitlements and monitoring activation trends, sales, marketing, and product management can better address customer needs. EMS even allows you to send automated emails to pre-designated customers about promotions, patches, upgrades and renewals. Proactively remind end-users to renew and upgrade their products, alleviating service disruptions and churn.

Sentinel Managed Application Hosting Services
Sentinel Managed Application Hosting Services provides an option to outsource infrastructure and IT requirements for Sentinel EMS. SafeNet’s Managed Hosting Service is SLA driven, guaranteeing 99.99% uptime, providing data security and allowing for undeniably fast access. In addition,  managed services provides complete operations management throughout the application lifecycle – SafeNet performs installation, upgrades, patches, data backups, and provides 24 hour monitoring and support.

Flexible System Integration
Sentinel EMS is fully integrated with SafeNet’s Sentinel RMS, LDK and Cloud solutions but is also designed to support any licensing technology. Sentinel EMS provides you with a means to centrally manage different licensing systems, and offers a single, consistent interface to employees, partners, and end-users for managing their software licenses. With Sentinel EMS you can integrate directly into your back office CRM and ERP systems or you can leverage a modern inter-system communication implementation like an ESB.

Sentinel EMS SAP Connector
Establishing a strong interface between the system that generates and manages your software licensing and entitlements, and your SAP ERP system is a vital part of any successful licensing solution and can provide invaluable insight into your customers.

In the past with no link between these two systems—inefficiencies and manual work was created for SAP users in associating customers with their software license entitlements.  Now with the availability of the Sentinel EMS SAP Connector, associating SAP info with entitlement IDs has never been easier.

The SAP Connector for Sentinel EMS is a simple, yet powerful add-on that provides software publishers with an instant “out-of-the-box” connection between SAP and the Sentinel EMS system.

Sentinel Professional Services  and Technical Support
The SafeNet Professional Services team is available to help you plan for and implement the Sentinel software license and management package that fits your needs, allowing you to fully realize its benefits in an optimal timeframe. The SafeNet Technical Services organization provides worldwide telephone, e-mail and Internet-based support to our customers. Our SafeNet Service Guarantee ensures that you consistently receive the highest level of service.

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